Frequently Asked Questions
Everything you need to know about your Simone Rocha experience.
What is your global shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, with most international orders arriving within 3-7 business days.
How can I return an item?
Items can be returned within 14 days of receipt, provided they are in original condition with all tags and packaging intact.
Are your products available for pre-order?
Select runway pieces and seasonal collections are available for pre-order. Estimated shipping dates are provided on the specific product page.
How do I care for my Simone Rocha garments?
Due to the intricate nature of our embellishments and delicate fabrics, we recommend professional dry cleaning only for most items.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I determine my size?
Our pieces typically follow UK sizing. A detailed size guide with measurements is available on every product page to ensure the perfect fit.